Shipping policy
Shipping Policy
At Risello India, we aim to deliver your order as quickly and safely as possible.
This Shipping Policy explains how order processing, shipping, delivery timelines, tracking, and delivery-related issues are handled.
Order Processing
Once your order is placed successfully, our team begins processing it for shipment.
Orders are usually processed within 1 to 2 working days after order confirmation. During high demand periods, festivals, sales, courier delays, or operational disruptions, processing may take slightly longer.
You will receive an order confirmation through the contact details provided at checkout.
Delivery Timeline
We usually deliver orders within 3 to 7 working days from our warehouse, depending on your delivery location and courier availability.
Delivery timelines may vary based on:
- Your city, state, and PIN code
- Courier partner availability
- Public holidays or weekends
- Weather conditions
- Local delivery restrictions
- Customer availability at the delivery address
- Unexpected logistics delays
Please note that delivery timelines are estimates and are not guaranteed.
Shipping Coverage
We currently ship across serviceable locations in India.
If your PIN code is not serviceable by our courier partners, we may contact you to arrange an alternative solution or cancel and refund the order where delivery is not possible.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your order.
From time to time, we may offer free shipping, prepaid discounts, promotional shipping offers, or bundle-based shipping benefits. These offers may change without prior notice.
Cash on Delivery
If Cash on Delivery is available for your order, you agree to pay the full order amount at the time of delivery.
Please make sure someone is available at the delivery address to receive and pay for the order.
If a Cash on Delivery order is refused, repeatedly missed, or not accepted without a valid reason, we may limit or cancel future Cash on Delivery orders from the same customer, phone number, or address.
Order Tracking
Once your order is shipped, you may receive tracking details through email, SMS, WhatsApp, or another communication method.
You can use the tracking details to check the shipment status with the courier partner.
If you do not receive tracking information or need help tracking your order, please contact us at:
Email: risello.in@gmail.com
WhatsApp Support Only: +91 9990975557
Incorrect or Incomplete Address
Please make sure your shipping address, phone number, PIN code, and landmark are accurate before placing the order.
Risello India is not responsible for delays, failed delivery, or additional shipping charges caused by incorrect or incomplete address details provided by the customer.
If an order is returned to us because of an incorrect address, wrong phone number, customer unavailability, or failed delivery attempts, additional charges may apply for re-shipping.
Failed Delivery Attempts
Our courier partners may attempt delivery more than once depending on their policy and local service availability.
If the customer is unavailable, does not answer calls, refuses the order, or fails to collect the order, the shipment may be returned to us.
In such cases, re-shipping may be subject to additional charges.
Damaged, Defective, or Wrong Product Received
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please share:
- Your order number
- Photos or videos of the product
- Photos of the packaging
- A short description of the issue
Once verified, we will help you with a replacement or suitable resolution as per our policy.
Delays Outside Our Control
Risello India is not liable for shipping delays caused by courier partners, natural disasters, strikes, lockdowns, government restrictions, weather issues, festivals, incorrect customer details, or events outside our reasonable control.
However, our support team will do its best to help you track and resolve delivery issues.
Contact Us
For shipping, delivery, or tracking-related questions, please contact:
Risello India Support
Email: risello.in@gmail.com
WhatsApp Support Only: +91 9990975557